Privacy Policy

This Privacy Policy covers connect.littleridge.co.uk and Little Ridge Connect, our managed email and SMS service. Little Ridge Connect is run by Little Ridge Services Limited (company number 13653762, ICO reference ZB857472), Sidings House, Sidings Court, Doncaster DN4 5NU. When this policy says "we" or "us", that's who it means.

Cookies

We use a few cookies to make this website work. Only if you say yes, we also use some to understand how people use the site, through Google Analytics and Google Tag Manager. When you first visit, we ask what you're happy with, and you can change your mind any time using "Cookie settings" at the bottom of every page.

Your choice is shared across littleridge.co.uk and its subdomains, so you shouldn't need to make it twice.

We also use a cookie to keep our own team signed in to our admin pages. Visitors never get that one.

When you give us a line

When you send us a message through the "Give us a line" form, we collect:

• Whether you're a business, an agency or a referrer
• Your name, email address and, if you give them, your business name and phone number
• Your message
• Who sent you our way, if you tell us or arrive through a referral link
• The page you sent the form from

To stop spam, we also keep a scrambled (one-way) version of your IP address for a short time, so we can limit how many messages come from one place. We can't turn it back into your IP address.

We use this information to reply to you, follow up on your enquiry, keep a record of our conversations, and credit whoever introduced you. Our lawful basis is our legitimate interest in responding to people who contact us, and taking steps you've asked for before any contract.

When you send the form:

• It's saved in our website's database, so it can't get lost
• It's added to Little Ridge Base, our customer records system (which uses technology from HighLevel)
• Our team gets a message about it in Slack
• You get a confirmation email, sent through Postmark

If someone introduced you

If you were introduced to us by a referrer, we'll let them know whether you became a customer, and share what's needed to work out what we owe them, such as what you've paid us each month. We don't share anything else about your account or what we do for you.

If you become a customer

When you sign up to Connect, we collect what we need to set up and run your account, such as:

• Your company or organisation name, trading name and company number
• Your registered office and billing address
• The names and contact details of the people we work with, and your invoice contact
• Records of who accepted our terms, when, and which version
• Your usage of Connect, and what we've invoiced and been paid

We use this to provide Connect, prepare and collect invoices, manage our working relationship, and meet our accounting, tax and legal obligations. Our lawful bases are the performance of our contract with you, our legitimate interests in running and protecting our business, and our legal obligations. Where you're acting for a company, our contract may be with the company rather than with you personally.

Payments are handled by GoCardless and Stripe, and our accounts are kept in Xero.

If you're on one of our clients' lists

When our clients use Connect to send emails and texts, they decide who they send to and why. For that information, our client is the data controller and we act on their instructions as their data processor. The platform Connect runs on stores that data in UK data centres.

If you'd like to know why you've received an email or text sent through Connect, or want to stop hearing from that business, use the unsubscribe link in the email or contact that business directly. If you think you've received unwanted email sent through Connect, email abuse@littleridgeconnect.com and we'll look into it.

The services we use

• Little Ridge Base and HighLevel: for customer records, enquiries and communications. Little Ridge Base is our own branded system, run by Little Ridge Services Limited, and uses technology from HighLevel, which processes data on our behalf.
• Slack: so our team sees new enquiries quickly.
• Postmark: for sending confirmation and service emails.
• Google Analytics and Google Tag Manager: to understand how people use this website, only if you've said yes.
• Our website hosting and database provider: for running this website and storing form submissions.
• Our email and SMS platform provider: for running Connect itself, in UK data centres.
• GoCardless, Stripe and Xero: for taking payments and keeping our accounts.

Some of these providers, including HighLevel, Slack, Postmark and Google, are based in the United States and may process information there. Where personal data leaves the UK, we use the safeguards UK data protection law requires.

How long we keep it

We keep enquiries for as long as we need them to talk to you. If nothing comes of an enquiry, we'll delete it within two years.

We keep customer, billing and contract records while you're a customer, and for up to six years after, or longer where tax, accounting, insurance or legal reasons require it. When we no longer need information, we securely delete or anonymise it.

Your rights

Depending on the circumstances, you can ask us to:

• Give you a copy of the personal data we hold about you
• Correct anything that's wrong or incomplete
• Delete your personal data
• Restrict how we use it
• Stop using it for certain purposes
• Send information you gave us to another organisation
• Stop using it where we rely on your consent

These rights aren't absolute, and we may need to keep some information for contractual, legal, tax or security reasons. You also have the right to complain to the Information Commissioner's Office.

Getting in touch

We handle personal data in line with the UK GDPR, the Data Protection Act 2018 and other UK data protection laws. If you've any questions, or want to use your rights, email help@littleridgeconnect.com.

Last updated on 9 November 2026